Refund policy

Returns

If the product or its fit is unsatisfactory, it can be returned to us. Please note that a nominal Return fee of Rs.200 will be charged per product. This fee covers the costs associated with processing the pickup and exchange, including handling, packaging, and logistics. Please note that some items may not be returnable or exchangeable.

Damaged or Incorrect Product

If you receive a damaged product or an incorrect item, kindly return it along with your order number.

Upon receiving the product and confirming the issue, we will promptly dispatch a replacement to you.

Cancellation of Orders

  • Prepaid orders cannot be canceled.
  • Cash on Delivery (COD) orders can be canceled within 24 hours of placement by emailing us at support@klara.co.in
  • By placing an order, the customer agrees not to dispute Klara's decision and accepts our judgment regarding cancellations.

Credit Note for Unavailable Sizes

If the desired size for an exchange is unavailable, we will issue a credit note.

This credit note will be sent to your email and can be utilized for your next purchase on the Klara website. Please ensure you use the credit within 30 days of its issuance.

Partial Order Exchange

Yes, you can exchange eligible products within 48 hours of delivery.

Fit Issues

If a product doesn't fit and you require a different size, please request a size exchange with our customer service team within 48 hours of receiving the product. If the requested size is unavailable, we will offer a credit note for future purchases.

Non-Acceptance of Exchanges

Exchanges/Returns are not accepted due to dissatisfaction with the material or color of the product. We strongly recommend thoroughly reading the product description and reviewing all product images before making a purchase. Additionally, you can contact us for more details about the product. Please note that slight variations in color, finish, and appearance may occur due to screen resolution or lighting conditions. We do not accept exchanges or returns for color variations in such cases. Exchanges/Returns are not accepted for products that have been washed or worn. Products purchased from the SALE section are not eligible for returns or exchanges.

We hope this policy clarifies our approach to returns and exchanges at Klara. 

Thank you for choosing Klara, and we look forward to serving you!